'Flutter' (Barn Owl) Greeting Card

We hope you like your products from us, however if you are unsatisfied with your item you can return it to us within 14 days of receipt and provided the item is undamaged and unused we will issue you with a full refund. Please contact us first before returning the item.

 

Should your item arrive damaged, please get in touch with us using the information in the contact page and we can arrange either a refund or replacement where applicable. We will require photos of the damage to any packaging and the item in order to place a claim with the courier.

If you wish to cancel an order, contact us as soon as possible and if your order hasn't been fulfilled we shall issue you with a full refund. If your order is already on its way, you will need to return the items before any refund can be processed.

 

Postage costs for returning orders is at the buyers expense.

All orders are sent First Class with either Royal Mail, Parcelforce or UPS. Estimated delivery time is 1-3 working days for UK customers. Delivery time varies for customers outside the UK depending on the product and location. Please contact me if you require an estimated delivery time.

 

Orders are usually dispatched within 1 working day. Some orders can take 5-7 working days to process where the item is out of stock and bespoke made frames can take up to 10 working days to be dispatched. You will be kept up to date if this is the case. Should you require your items for a specific date, please contact us and we will do our best to accommodate you. In some cases a further postal charge may be incurred.

 

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you may still be liable to pay any delivery charges.